This programme focuses on preventing the spread of COVID-19 in the workplace. Following the guidelines of the Centers for Disease Control and Prevention, National Institute for Communicable Diseases, and standard operating procedures designed by our Occupational Health, Safety & Environmental Advisor, this qualification will ensure that learners or staff has the required knowledge to create a safe working environment.
The 7 day Administration Skills Course focuses on functions and information systems in the business environment, operating in a team, processing telephone calls, and computer literacy which are vital skills for an entry-level administrator.
The Contact Centre Short Course focuses on marketing administration, tracking budgets and pricing, maintaining corporate and brand identity, communicating with customers in a Contact Centre environment, and customer service.
Beginner/Advanced/Intermediate levels are available for Microsoft Office Word, Excel, PowerPoint, Outlook and Internet. It can be provided as stand-alone or combined into a full computer literacy programme.
The Conflict Management Course assists the learner to interpret and manage conflicts within the workplace.
The Sales and Customer Relations Course focuses on marketing, potential and existing customers, response handling, customer standards, customer satisfaction, and handling complaints.
This Disability Awareness Course gives people the knowledge regarding disabilities and how to accommodate people with disabilities in the workplace.
A 15 day supervisory and leadership development course focusing on the fundamentals of being a supervisor/leader such as to plan, lead, organise and control, communication fundamentals, leading teams, motivating teams, performance management and goal setting, decision making and problem solving, time management and conflict management.
The Assessor course ensures the Assessor is adequately supported, prepared and assisted in assessment and/or RPL processes, without compromising the assessment process or results. The Moderator course is for individuals who conduct internal or external moderation of outcomes-based assessments.
This 1 day time management course focuses on the fundamentals of managing time, prioritising tasks and maintaining a diary.
This workplace readiness course provides the newly appointed employee or graduate with the competencies needed to prepare them for the working world such as numeracy, written communication, manage workplace relationships and diversity, stress and techniques to manage it, and time management.
This Management Fundamentals Course provides the skills needed to achieve objectives and the tasks of Management.
This Performance Management and Goal Setting Course focuses on the competencies to manage individual and team performance.
This 2 day Communication Fundamentals Course focuses on oral and written communication in the workplace and is designed for employees looking to improve in these areas.
The finance for non-financial managers course focuses on managing expenditure against a budget, interpreting basic financial statements, management of stock and fixed assets, applying the budget function in a business unit.
The legislation and ethics skills programme ensures the learner understands their personal obligations and the consequences of ethical violations, for themselves and the business as a whole as well as to foster a culture of ethics.
This Decision Making and Problem Solving Course provides the competencies in order for the learner to solve problems, make decisions and implement solutions as well as Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit.
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